Refund policy

Return Policy

Our return policy allows for returns within 30 days of receiving your item.

For a return, ensure your item is unworn or unused, in the same condition as received, with tags and in original packaging. Proof of purchase is required.

To start a return, you can contact us at noct.cafe@gmail.comUpon acceptance of your return, a return shipping label and detailed instructions will be provided for the shipment of your package. Items returned without prior return authorization will not be accepted.

You can always contact us for any return questions at noct.cafe@gmail.com

 

Damages and Issues

Inspect your order upon receipt and promptly notify us if the item is defective, damaged, or incorrect so we can assess the situation and rectify it.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

 

Exchanges

A quick method to guarantee receiving your desired item is by returning the current one and making a separate purchase once the return is approved.

 

Refunds

Upon receipt and inspection of your return, we will inform you of the approval status of the refund. If approved, the refund will be automatically issued to your original payment method. Please be aware that it may take time for your bank or credit card company to process and post the refund.